Effective Date: January 15, 2018
We collect information from you when you register on our website, book a cruise or by contacting us through our Contact page. The information we collect may include, but is not limited to the following: full name, email address, date of birth, phone number, billing address, country of citizenship and credit card information.
Similar to most websites, we also gather certain information automatically. This information may include Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our website (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
USE OF INFORMATION COLLECTED
We may use your personally identifiable information to respond to customer service requests, process cruise bookings, calculate / process earned cash back rewards, facilitate billing processes and administer your account / cruise bookings. We may use your personal information to contact you with marketing or promotional offers that may be of interest to you. We may contact you regarding scheduled maintenance, billing issues or general account administration issues.
INFORMATION SHARING WITH SERVICE PROVIDERS
We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personally identifiable information only as necessary to provide these services to us. These services may include providing customer service, facilitating the transmission of passenger / billing information to cruise lines and processing payments for cruise bookings.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The security of your personal information is extremely important to us. We follow generally accepted standards to protect the personal information submitted to CruiseWire, both during transmission and once it is received. If you have any questions about the security of your personal information, you may contact us at Support@CruiseWire.com.
Personal Information collected on this website may be stored and processed in the United States or any other country in which CruiseWire or its affiliates, subsidiaries or agents maintain facilities, and by using this website, you consent to any such transfer of information outside of your country.
We do not knowingly collect personal information from children under the age of 16. All passenger information for children under the age of 16 must be provided by a Parent or Legal Guardian. If we learn that a child under the age of 16 has directly provided information to CruiseWire, we will delete that information from our systems immediately. Any person who provides their information to CruiseWire through the Account Login page, Signup Page, Booking Checkout Pages or any other part of the CruiseWire Website represents to CruiseWire that they are 16 years of age or older.
CruiseWire takes every reasonable precaution to protect its users' information. When our registration / booking forms ask users to enter their personally identifiable information, that information is protected with encryption software called SSL. Any activities after you log into your account are also encrypted with SSL.
While we use SSL encryption to protect personally identifiable information online, we also employ security measures to protect user-information off-line. All of our users' information, not just the personally identifiable information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a Customer Service representative) are granted access to personally identifiable information. The CruiseWire servers that store personally identifiable information are located in a secure environment.
When you download and use our Services, we automatically collect information on the type of device you use, operating system version, and the device identifier (or "UDID").
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.